MechAxis feature
Send booking reminders and job updates
Set automatic rules for booking confirmations, quote follow-ups, overdue invoices and pickup messages. Message history stays with the customer. Workshop SMS usage is charged separately.
Start free trial
Illustration of how this feature works.
How the day runs
What you can do
Keep message history beside the customer
Respect channel settings, consent and quiet hours
Rules based on workshop events
A quote being sent, a booking being confirmed or an invoice becoming overdue can queue the relevant template automatically.
Manual messages when a template is not enough
Front-office staff can send a direct customer message from the relevant workflow and keep the communication history.
Control at workshop level
Owners and managers choose enabled channels, templates, timing and quiet hours for their organisation.
Questions
Questions workshops ask
01Which reminders can be automated?+
MechAxis supports booking, quote, invoice, service, registration and ready-for-pickup events, with workshop-controlled rules.
02Does MechAxis store consent?+
Yes. Customer email and SMS consent and unsubscribe state are checked as part of communication handling.
03Can staff see whether a message failed?+
Yes. Queued, sent and failed communications retain status and error information for follow-up.
30-day trial
Set up a booking reminder
30 days. No card required. Compare plans for feature availability after the trial.