Know why a vehicle came back
Built into the same workshop record used by the rest of the team.
New in Platinum: connected tools that extend the workshop workflow beyond the invoice.
MechAxis feature
Warranty and comeback management for automotive workshops
A comeback should become a controlled case, not another conversation lost in the workshop inbox. MechAxis Platinum links the original job, vehicle, invoice, evidence, supplier claim and resolution in one warranty management workflow.
Start 7-day trial
The live MechAxis product, shown with demonstration workshop data.
How the day runs
What this changes
Keep photos, notes and claim evidence together
Built into the same workshop record used by the rest of the team.
Measure rework cost and supplier recovery
Built into the same workshop record used by the rest of the team.
How it fits into the working day
From complaint to closure Move a case through identified, investigating, submitted, approved or rejected, reimbursed and closed without losing the original job context. Evidence that supports a claim Record technician notes, photos, invoices, parts and documents against the case. Internal assessments stay private unless deliberately made customer-visible. Find patterns instead of blaming people Review repeat faults by service, vehicle, technician or supplier to improve workmanship, parts selection and warranty decisions.
Questions
Questions workshops ask
01What is a comeback in an automotive workshop?+
A comeback is a return visit connected to recently completed work, a repeat fault or a customer complaint that requires investigation.
02Can a workshop track supplier warranty recovery?+
Yes. Platinum supports supplier claim records, claimed value, recovered value, evidence and claim status.
03Can customers see internal warranty notes?+
No. Internal notes, costs, supplier information and unresolved assessments remain private.
Seven-day trial
Try it with a real workshop workflow
Seven days, no card required.