Digital service passport
What is a digital service passport for vehicles?
A plain-English guide to digital vehicle service passports, verified workshop records and customer vehicle history.
16 July 2026 · 6 minute read
A passport makes service history easier to use
A digital vehicle service passport is a customer-friendly record of verified care. It can help a driver understand the next service, help a workshop explain previous work and make a vehicle's maintenance story easier to keep current.
Verification and visibility matter
A passport should not expose every internal note or unresolved assessment. Workshops need to choose which jobs, inspections, odometer readings, recommendations and documents are ready for the customer.
Make missing information visible
A useful passport can show when an odometer reading is missing or the service record is incomplete. That gives the workshop a practical prompt to improve data capture at the next visit.
How MechAxis Platinum helps
MechAxis Digital Service Passport is delivered through the secure customer portal. It presents customer-visible verified events and keeps workshop-only costs, supplier data and internal notes private.
Questions
Common questions
01Is a digital service passport the same as an invoice?+
No. An invoice proves a transaction; a service passport presents a broader verified vehicle history and maintenance record.
02Can a workshop publish an unresolved inspection finding?+
The workshop controls customer visibility, and internal or unresolved assessments should remain private until they are ready for customer communication.